Shipping & Returns
Is VAT included in your prices?
Yes, all prices shown In our store already include VAT.
What are your shipping rates?
FREE shipping for orders over £39 delivered to the UK Mainland*.
£3.99 shipping for orders £39 or less delivered to the UK Mainland*.
*This excludes Northern Ireland, the Scottish Highlands and Islands, Jersey, Guernsey, Isle of Man, Isle of Wight, Isles of Scilly.
All orders delivered to Northern Ireland, the Scottish Highlands and Islands are £10.
All orders delivered to Jersey, Guernsey, Isle of Man, Isle of Wight and the Isles of Scilly are £16.
All orders delivered to the Republic of Ireland are £10.
We are sorry but we no longer ship to Europe due to issues with customs caused by Brexit.
All shipping rates include VAT.
What is the policy if the product arrives damaged at my place?
Take pictures of the damaged part(s) and send them to email@example.com. You will receive a full refund or we will send you a new product in case your product is damaged. Resends go out within 3-4 working days and you will be provided with new shipping information immediately to the same email address.
What if I want to send my product back, but it is not damaged?
That is possible, we will send you instructions and a returns address when you email us at firstname.lastname@example.org. In this case, you pay for the shipping costs.
What is the next step in the return process?
You can send us an email to email@example.com requesting your refund. After you have posted the package to the return address and forwarded the tracking number to firstname.lastname@example.org, we will refund your purchase.
How long does it take for me to receive my fee or new product?
We aim to send a replacement product within 3-4 working days after the resend has been approved, the same goes for refunds.
How many days do I have to return something?
You have 10 days to return your product.
Who will pay for the return of the product?
You will have to pay for shipping the product back to us, but we refund your initial shipping costs.
If you wish to return your product, please email us to email@example.com